Sales & Customer Support Executive
Location: Vikhroli, Mumbai (Hybrid – office, field and remote)
Employment Type: Full-time
Role Overview
Leadhomz is a premium home care and move-in readiness company that helps homeowners turn newly constructed apartments into comfortable, livable homes. As a Sales & Customer Support Executive, you will be the first point of contact for new leads and existing customers. You will guide prospects through our service offerings, understand their move-in needs, share the right packages, and ensure a smooth, transparent and reassuring experience from first enquiry to job completion.
Key Responsibilities
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Handle leads from WhatsApp, website, Instagram & calls
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Explain service packages and pricing
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Follow up with prospective customers
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Convert inquiries into confirmed bookings
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Coordinate with operations after booking
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Maintain CRM/lead tracking sheet
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Support upselling and repeat business
Requirements
- 1–3 years of experience in inside sales, customer support, tele-calling or a similar client-facing role.
- Strong verbal and written communication skills in English and Hindi/Marathi.
- Comfortable speaking with homeowners and decision-makers and handling objections.
- Ability to listen, ask the right questions and match customer needs to the right solutions.
- Basic proficiency with CRM tools, spreadsheets, email and WhatsApp-based communication.
- Positive, patient and service-oriented attitude with a focus on trust and clarity.
Preferred Qualifications
- Experience in real estate, home services, facility management, hospitality or consumer services.
- Prior experience selling services to retail/individual customers.
- Familiarity with Mumbai residential societies and new home possession journeys.
Salary Range
Competitive salary in the range of ₹3.5–5.0 LPA, depending on experience and fit, plus performance-based incentives.