By scheduling a service with Leadhomz, you agree to the following booking terms and conditions.

Booking Confirmation

• Your booking is confirmed only after successful payment (full or partial, as applicable) and receipt of a confirmation from Leadhomz.

• Service date and time are subject to vendor availability.

• You will receive a confirmation with your Service ID, scheduled time, and assigned service professional before the appointment.

Customer Responsibilities

• Ensure that someone aged 18 years or above is available at the service location during the scheduled time.

• Provide safe and unobstructed access to the property.

• Ensure electricity, water, and other required utilities are available where applicable.

• Any special requirements or access restrictions should be informed at the time of booking.

Rescheduling Policy

• You may reschedule your booking free of charge up to 24 hours before the scheduled service time.

• Rescheduling requests made within 24 hours of the appointment will be accommodated based on service partner availability and may attract a rescheduling fee.

• Repeated rescheduling may require a fresh booking.

Cancellation Policy

• More than 24 hours before the service: Full refund of the booking amount.

• 12–24 hours before the service: 75% refund.

• Less than 12 hours before the service: 50% refund.

• After the service professional has been scheduled, dispatched or upon arrival: No refund will be provided.

Customer No-Show

If the customer is unavailable, denies access, or cannot be contacted within 15 minutes of the scheduled arrival time, the booking will be treated as a no-show and cancellation charges may apply.

Delays

While Leadhomz strives to maintain punctuality, unforeseen traffic, weather, or operational circumstances may occasionally cause delays. Customers will be informed of any significant delay as early as possible.

Additional Work

The booking covers only the services selected during checkout. Any additional work requested at the site will be quoted separately and carried out only after customer approval.

Changes in Scope

If the actual condition of the property differs significantly from the information provided during booking (such as larger carpet area, excessive dirt, additional rooms, or extra fixtures), the service scope and pricing may be revised before work begins.

Refunds

Eligible refunds will be processed to the original payment method within 5–7 business days, depending on the payment provider.

Service Quality

If you are not satisfied with the completed service, please report the issue within 24 hours of completion through Leadhomz customer support. Our team will review the concern and determine an appropriate resolution.

Force Majeure

Leadhomz shall not be held responsible for delays or cancellations caused by events beyond reasonable control, including natural disasters, government restrictions, strikes, severe weather, or other emergencies.

#By proceeding with your booking, you acknowledge that you have read and accepted these booking terms.