1. ABOUT LEADHOMZ

Leadhomz India LLP is a technology-enabled move-in readiness and property services platform providing services including but not limited to:

• Deep cleaning

• Home setup services

• Electrical & plumbing support

• Appliance installation

• Smart home setup

• Pest control coordination

• Interior coordination

• Society & facility services

• Annual maintenance services (AMC)

Services may be delivered directly or through verified third-party vendors and partners.

2. ELIGIBILITY

By using our services, you confirm that:

• You are at least 18 years of age

• You have authority to book services for the property

• Information provided by you is accurate and complete

3. SERVICE BOOKINGS

3.1 Booking Confirmation

Bookings are considered confirmed only after:

• Scope confirmation

• Scheduling confirmation

• Receipt of applicable advance payment

Leadhomz reserves the right to accept or reject bookings at its discretion.

3.2 Customer Responsibilities

Customers must:

• Provide accurate service details

• Ensure property access

• Ensure utility availability (water/electricity)

• Secure valuables before service commencement

• Provide safe working conditions

3.3 Service Scheduling

Service dates and timelines are subject to:

• Vendor availability

• Property readiness

• Traffic/weather conditions

• Operational limitations

While we aim to maintain schedules, delays may occasionally occur.

4. PRICING & PAYMENTS

4.1 Pricing

Pricing may vary based on:

• Property size

• Service scope

• Material requirements

• Location

• Customization

• Urgency

All quotations are estimates unless explicitly stated otherwise.

4.2 Advance Payments

Certain services require advance payments before scheduling.

Failure to make timely payments may result in:

• Booking delays

• Service cancellation

• Rescheduling charges

4.3 Additional Charges

Additional work outside agreed scope may incur extra charges subject to customer approval.

4.4 Payment Methods

Payments may be accepted through:

• Bank transfer

• UPI

• Online payment gateways

• Credit/debit cards

• Cash (where applicable)

5. CANCELLATION & REFUND POLICY

5.1 Customer Cancellation

Cancellation requests must be made before service commencement.

Refund eligibility may depend on:

• Vendor allocation

• Material procurement

• Scheduling commitments

• Operational expenses incurred

5.2 Non-Refundable Situations

Certain charges may be non-refundable including:

• Inspection visits

• Material purchases

• Custom orders

• Emergency scheduling costs

5.3 Company Cancellation

Leadhomz reserves the right to cancel or reschedule services due to:

• Safety concerns

• Vendor unavailability

• Force majeure events

• Incomplete customer information

• Payment issues

6. SERVICE EXECUTION

6.1 Third-Party Vendors

Many services are delivered through verified third-party vendors and contractors.

Leadhomz acts as:

• Coordinator

• Platform provider

• Operations manager

We make reasonable efforts to ensure vendor quality but do not guarantee perfection in all circumstances.

6.2 Service Variations

Actual execution may vary depending on:

• Site conditions

• Existing property damage

• Utility limitations

• Building restrictions

7. INSPECTION & QUALITY CHECKS

Customers are encouraged to inspect completed work immediately after service completion.

Any concerns should be reported within:

• 24–48 hours for operational services

• As specified for specialized services

8. WARRANTY & LIABILITY LIMITATIONS

8.1 Limited Warranty

Certain services may carry limited vendor warranties where applicable.

Leadhomz does not independently manufacture products unless explicitly stated.

8.2 No Guarantee of Specific Outcomes

We do not guarantee:

• Exact timelines

• Specific aesthetic outcomes

• Long-term results dependent on customer usage

• Third-party product performance

8.3 Limitation of Liability

To the maximum extent permitted by law, Leadhomz shall not be liable for:

• Indirect damages

• Consequential losses

• Emotional distress

• Business interruption

• Property conditions beyond our control

• Existing defects or hidden structural issues

Maximum liability shall not exceed the amount paid for the relevant service.

9. CUSTOMER PROPERTY & VALUABLES

Customers are solely responsible for:

• Securing valuables

• Protecting sensitive documents

• Backing up electronic devices

Leadhomz shall not be liable for:

• Loss of unsecured valuables

• Pre-existing damages

• Theft not directly attributable to proven negligence

10. MATERIALS & THIRD-PARTY PRODUCTS

Certain services may involve third-party products, appliances, fittings, or materials.

Product warranties remain subject to the respective manufacturer’s policies.

11. ACCESS & SAFETY

Customers must provide:

• Safe working conditions

• Access permissions

• Required approvals from societies/buildings where necessary

We reserve the right to stop work if conditions are deemed unsafe.

12. WEBSITE & PLATFORM USAGE

Users agree not to:

• Misuse the platform

• Attempt unauthorized access

• Upload harmful content

• Interfere with website operations

• Use false identities

13. INTELLECTUAL PROPERTY

All website content including:

• Logos

• Branding

• Text

• Graphics

• Designs

• Software

• Processes

are owned by or licensed to Leadhomz India LLP and protected under applicable intellectual property laws.

Unauthorized reproduction is prohibited.

14. COMMUNICATION CONSENT

By using our services, customers consent to receive:

• Calls

• Emails

• WhatsApp messages

• SMS notifications

• Promotional communication

Customers may opt out of marketing communication where applicable.

15. FORCE MAJEURE

Leadhomz shall not be liable for delays or failures caused by:

• Natural disasters

• Floods

• Government restrictions

• Pandemics

• Strikes

• Utility failures

• Political disturbances

• Other events beyond reasonable control

16. SOCIETY & BUILDING RULES

Customers are responsible for:

• Obtaining society permissions

• Ensuring work-hour compliance

• Informing building management where required

Any penalties imposed by societies/buildings due to customer non-compliance shall remain customer responsibility.

17. TERMINATION OF SERVICES

We reserve the right to refuse or terminate services if:

• Customer behavior is abusive

• Unsafe conditions exist

• Payments remain overdue

• Fraudulent activity is suspected

• Operational compliance is violated

18. THIRD-PARTY LINKS & SERVICES

Our website may contain links or integrations with third-party services.

Leadhomz is not responsible for third-party:

• Websites

• Policies

• Products

• Services

• Data practices

19. MODIFICATIONS TO TERMS

Leadhomz India LLP may revise these Terms at any time without prior notice.

Updated versions will be published on the website and become effective immediately upon publication.

20. GOVERNING LAW & JURISDICTION

These Terms shall be governed by the laws of India.

Any disputes arising from these Terms or services shall be subject to the exclusive jurisdiction of courts located in Mumbai, Maharashtra.

21. DISPUTE RESOLUTION

In the event of disputes:

1. Parties shall first attempt amicable resolution.

2. If unresolved, disputes may proceed through arbitration or courts as applicable under Indian law.

22. DISCLAIMER

Leadhomz India LLP operates as a technology-enabled service coordination and operational platform.

While we strive for service excellence:

• Services may involve third-party execution

• Operational limitations may arise

• Exact outcomes cannot always be guaranteed

Use of services is at the customer’s discretion and risk.

23. CONTACT INFORMATION

Leadhomz India LLP

Mumbai, Maharashtra, India

Email: care@leadhomz.com
Website: www.leadhomz.com

For customer support or legal inquiries, please contact us through the above channels.

24. ACCEPTANCE OF TERMS

By accessing our website or booking services through Leadhomz, you confirm that you:

• Have read these Terms

• Understand these Terms

• Agree to be legally bound by these Terms