1. ABOUT ABC SERVICES LLP

Leadhomz India LLP is a technology-enabled move-in readiness and property services platform offering services including but not limited to:

• Deep cleaning

• Home setup & installations

• Electrical & plumbing services

• Pest control

• Smart home setup

• Interior coordination

• Society & facility services

• AMC & maintenance services

 

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following personal details:

• Full name

• Phone number

• Email address

• Residential/property address

• Billing details

• Payment information

• Government-issued identification (if required for verification)

2.2 Property & Service Information

We may collect:

• Flat size and configuration

• Property possession details

• Service preferences

• Photos/videos shared by customers

• Society/building details

2.3 Technical Information

When you use our website or platform, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Cookies and usage data

• Website interaction analytics

3. HOW WE COLLECT INFORMATION

We collect information through:

• Website forms

• WhatsApp communication

• Phone calls

• Email interactions

• Social media inquiries

• Customer registrations

• Service bookings

• Surveys and feedback forms

4. PURPOSE OF DATA COLLECTION

We use collected information for:

• Service booking and coordination

• Customer support

• Vendor assignment

• Payment processing

• Service scheduling

• Quality control

• Customer communication

• AMC management

• Internal analytics

• Marketing and promotional communication

• Improving platform functionality

• Fraud prevention and security

5. USE OF COOKIES

Our website may use cookies and similar technologies to:

• Improve user experience

• Analyze website traffic

• Remember user preferences

• Enhance website functionality

• Support advertising and remarketing campaigns

Users may disable cookies through browser settings, although some features may not function properly.

6. SHARING OF INFORMATION

We may share information with:

Service Vendors & Partners

To execute booked services, we may share limited customer information with verified vendors and service partners.

Payment Service Providers

For processing online payments securely.

Technology & Analytics Providers

For CRM systems, analytics, hosting, communication tools, and operational management.

Legal Authorities

Where required under applicable laws or legal processes.

7. DATA SECURITY

Leadhomz implements reasonable administrative, technical, and operational measures to protect customer information, including:

• Restricted internal access

• Password-protected systems

• Secure cloud storage

• Vendor confidentiality obligations

• Data access controls

However, no internet-based platform can guarantee absolute security.

8. CUSTOMER COMMUNICATION

By using our services, customers consent to receive:

• Service updates

• Booking confirmations

• Scheduling information

• Support communication

• Promotional offers and updates

Customers may opt out of marketing communication at any time.

9. THIRD-PARTY SERVICES

Our website or platform may contain links or integrations with third-party services such as:

• Payment gateways

• Social media platforms

• Google services

• WhatsApp Business

• Analytics providers

Leadhomz is not responsible for third-party privacy practices.

10. DATA RETENTION

We retain customer information for:

• Operational requirements

• Legal compliance

• Accounting and taxation purposes

• Customer support history

• Service quality tracking

Data may be retained even after service completion where legally or operationally necessary.

11. CUSTOMER RIGHTS

Customers may request:

• Access to their information

• Correction of inaccurate information

• Deletion of certain data

• Withdrawal of marketing consent

Requests may be submitted through our official contact channels.

12. CHILDREN’S PRIVACY

Our services are intended for individuals above 18 years of age. We do not knowingly collect personal information from minors.

13. PAYMENT INFORMATION

Leadhomz India LLP does not directly store sensitive payment card information. Payments are processed through authorized third-party payment providers.

14. VENDOR & PARTNER CONFIDENTIALITY

All vendors, contractors, and service partners associated with Leadhomz are expected to maintain confidentiality of customer information and property details.

15. CCTV / PROPERTY ACCESS DISCLAIMER

Certain services may require temporary access to customer premises. Customers are advised to secure valuables and sensitive items before service commencement.

Leadhomz shall not be liable for losses caused due to customer negligence, unsecured valuables, or third-party circumstances beyond reasonable operational control.

16. SOCIAL MEDIA & PUBLIC CONTENT

Any reviews, comments, testimonials, or content voluntarily shared publicly by customers on social media or review platforms may be displayed for marketing or brand-building purposes unless removal is requested.

17. CHANGES TO THIS PRIVACY POLICY

Leadhomz reserves the right to modify or update this Privacy Policy at any time without prior notice. Updated versions will be published on the website with revised effective dates.

18. LIMITATION OF LIABILITY

While we strive to protect customer data and privacy, Leadhomz shall not be held responsible for:

• Cyber attacks

• Third-party platform failures

• Unauthorized access beyond reasonable control

• Technical interruptions

• Force majeure events

 

19. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Mumbai, Maharashtra.

 

20. CONTACT INFORMATION

Leadhomz India LLP

Mumbai, Maharashtra, India

Email: care@abcservices.in
Website: www.leadhomz.com

For privacy-related concerns, customers may contact us through the above channels.

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